Returns & Exchanges
If something is not right, we would rather sort it out than have you keep a piece you will not wear. Here is what we can do, and what we need from you to do it.
10 days
to request an exchange from the day your order arrives.
Store credit
issued for returns — we do not refund to cash.
Unworn, tagged
in original packaging, with your invoice or order number.
What can be exchanged
Anything bought online can be exchanged within 10 days of delivery for the same item in a different size or colour, subject to availability.
If the size or colour you want is no longer in stock, we will issue a store credit for the amount you paid instead.
Store credit, not cash
We do not issue cash refunds. Returned and exchanged items are credited as a store voucher for the value you paid, usable on the online store.
Vouchers can be used straight away or kept for later, and can be spent across more than one order until the balance runs out.
Condition we can accept
An item has to come back in the state it reached you in. That means:
- Unworn and unwashed, with no marks, scent or alteration.
- All original tags still attached and intact.
- In its original packaging.
- With the original invoice or order number.
What cannot be exchanged
Some items are final sale and cannot be exchanged or credited:
- Items bought at more than 30% off.
- Anything worn, washed, altered, marked or damaged after delivery.
- Items returned without their tags, packaging or proof of purchase.
- Items bought during a clearance or final-sale campaign, where this is stated at checkout.
Who pays for return postage
If the item is faulty, damaged in transit, or not what you ordered, we cover the cost of getting it back to us.
If you have changed your mind, ordered the wrong size, or simply do not like it, the return postage is yours to cover.
Damaged, wrong or missing items
Tell us within 24 hours of delivery if something arrives damaged, incomplete, or is not what you ordered. Send photographs of the item, its tags, and the packaging inside and out.
We may not be able to help with claims raised after 24 hours, because we cannot tell what happened to the item once it has been with you for longer than that.